As we know, businesses need reliable APIs. These APIs help make operations smoother and deliver great services. APILayer recognizes the critical importance of dependable API support for your business success. That’s why we are thrilled to introduce Platinum Support—an enhanced support package meticulously crafted to elevate your API experience.
Platinum Support offers top-level assistance. It provides more benefits than our regular support. With Platinum Support, you get priority email support. Your questions are answered quickly by our dedicated team. Enjoy unlimited communication and priority bug fixes. A dedicated account team will be focused on your success.
Adding Platinum Support is easy. APILayer has improved its online purchasing system. New and existing customers can easily add this premium support to their API subscriptions. Whether you’re on a Standard, Professional, or Professional Plus plan, upgrading to Platinum Support is simple. This upgrade makes your experience better and gives you the tools and support you need to succeed. Let’s explore this new Platinum support more.
Table of Contents
What Is APILayer’s Platinum Support?
APILayer’s Platinum Support is a premium package. It is designed to make your API experience better. This plan offers many advanced features and benefits.
- With Platinum Support, you get priority email support. This means your questions are answered quickly. You also have unlimited communication. You can reach out as often as you need.
- Platinum Support includes priority bug fixes. Any issues you have are resolved fast. You also get a dedicated account team. They provide personalized help and support.
- Every three months, you have an optional briefing call with the product team. Customers should request it by themselves. This keeps you updated on the latest developments. Your feature requests are also prioritized. This means your feedback helps shape future updates.
- APILayer’s Platinum Support is here to give you the best service and support. It ensures your business runs smoothly and efficiently.
How Can Customers Purchase Platinum Support?
New customers can add Platinum Support during sign-up. Existing customers can add it later through the shopping cart on the APILayer website. Just check the box for Platinum Support during the purchase.
Billing Details
Platinum Support costs are billed annually. It will auto-renew every 12 months. You will receive one invoice with two items: your subscription plan and Platinum Support. Both items will have separate amounts and dates.
Subscription Plans and Costs
| Subscription Plan | Monthly Cost | Annual Cost | Notes |
| Standard or Basic | $39.99 | $479.88 | Billed annually |
| Professional | $49.99 | $599.88 | Billed annually |
| Professional Plus or Business | $59.99 | $719.88 | Billed annually |
| Enterprise | Custom pricing | Custom pricing | Quoted by the sales team |
You can add Platinum Support to each API product you use. For example, if you use both ipstack and weatherstack, you must buy Platinum Support for each.
What Are the Key Benefits of Platinum Support?
Platinum Support offers many key benefits.
One main benefit is faster response times. With priority email support, your issues are resolved quickly. You also get direct access to a dedicated support team. This ensures problems are fixed fast, reducing downtime.
Another benefit is customized account management. You get tailored support from a dedicated account team. They understand your specific needs and offer proactive guidance. This helps you make the most of your API usage.
Platinum Support also gives you exclusive product insights. You receive regular updates and have a chance for strategic input. Quarterly briefing calls with the product team keep you informed. You can also influence the product roadmap. Your feedback is prioritized, helping to shape future updates and improvements.
Who Would Benefit the Most from Platinum Support?
1. Financial Services App
A finance app that handles real-time transactions needs to be reliable. Any delay can cause serious issues. With Platinum Support, problems with APIs are fixed quickly. This ensures transactions are accurate and timely. Users trust the app more when it works flawlessly.
2. High-Traffic E-Commerce Platform
An e-commerce platform gets very busy during peak shopping times. If something goes wrong, it can lead to lost sales. Platinum Support helps solve API issues fast. This keeps the site running smoothly. Customers have a better shopping experience, leading to more sales and satisfaction.
3. Healthcare Information System
Healthcare systems rely on accurate data and real-time updates. Any delay can affect patient care. With Platinum Support, technical issues are resolved quickly. This ensures that patient information is always up-to-date and accurate. It helps healthcare providers offer better care.
How Can Existing Customers Upgrade to Platinum Support?
Upgrading to APILayer’s Platinum Support is simple. Here’s a step-by-step guide for existing customers:
1. Log in to your APILayer account on the legacy site.
2. Navigate to the account or subscription settings.
3. Find the option to upgrade your plan.
4. Check the box for “Include Platinum Support.”
5. Review the annual pricing for your plan:
| Subscription Plan | Annual Cost |
| Standard or Basic | $479.88 per year |
| Professional | $599.88 per year |
| Professional Plus or Business | $719.88 per year |
| Enterprise | Custom pricing |
6. Confirm your selection and proceed to checkout.
7. Complete the payment to activate Platinum Support.
For assistance, contact APILayer support. They can help with any issues during the upgrade process. Reach out via email or through the support section on the website. Their dedicated team is ready to assist you with any questions or concerns.
Conclusion
APILayer’s Platinum Support is made for businesses that rely on APIs. It helps make operations smooth and delivers great services. This premium package offers advanced features. You get priority email support and unlimited communication. Bug fixes are handled quickly. A dedicated account team is there to help you. Regular calls with the product team keep you updated.
Adding Platinum Support is easy. APILayer has improved its purchasing system. New and existing customers can upgrade without hassle. Whether you are on a Standard, Professional, or Professional Plus plan, Platinum Support is a great addition. It gives you the tools and support you need to succeed. Elevate your API experience with APILayer’s Platinum Support.
FAQs
What Is Included in Platinum Support?
Platinum Support includes priority email support. You get unlimited communication. Bug fixes are handled quickly. A dedicated account team helps you. You also get quarterly calls with the product team. Your feature requests are prioritized.
How Much Does It Cost?
Platinum Support costs $479.88 per year for Standard plans. It costs $599.88 per year for Professional plans. For Professional Plus plans, it costs $719.88 per year. Enterprise plans have custom pricing from the sales team.
Can Existing Customers Upgrade?
Existing customers can upgrade. Log in to your account. Go to the subscription settings. Check the box for Platinum Support. Confirm and complete the payment. For help, contact APILayer support. They are ready to assist.
How Is Billing Handled?
Billing for Platinum Support is annual. It auto-renews every 12 months. You get one invoice with two items: your subscription plan and Platinum Support. Each item shows separate amounts and dates.
What Happens If I Want to Switch Back to Standard Support?
You need to send an email to [email protected] and request to cancel Platinum Support for the next billing cycle. This will be active from the next billing cycle (which is 12 months from the date of payment).
Contact Us today to add Platinum Support to your subscription plans.
